This Privacy Policy explains how PrintCraft Studio processes personal data when you use the website, submit print inquiries, upload files, request quotations, approve test prints, or arrange production, collection, or local delivery in Singapore.
Subject to legal limits, you may request access to your personal data, correction of inaccurate information, or deletion of data that is no longer needed. You may also object to or restrict certain processing where the law provides for those options. Some requests may be declined if we must retain information for legal, contractual, or operational reasons.
To protect privacy and security, we may ask for information needed to verify your identity before acting on a request. We will review each request and respond within the period required by applicable law, or explain if we need more time or cannot comply in full.
We keep personal data only for as long as needed to handle inquiries, produce orders, maintain business records, meet legal or accounting requirements, and resolve disputes. When data is no longer required, we delete it or anonymize it where appropriate, subject to any lawful retention duty.
If we make material changes, we will update the policy on the site and take reasonable steps to draw attention to the update where appropriate. The revised version applies from the stated effective date.
We use personal data to respond to inquiries, review image files, assess resolution and profile suitability, prepare quotations, manage test print and production steps, arrange payment and collection or delivery, maintain records, operate and secure the website, and comply with legal obligations. We may also use limited technical data to diagnose problems and improve site performance.
We may share personal data with service providers that support website hosting, communications, file handling, payment processing, production workflow, and delivery arrangements. These parties may process data only for the services they provide to us and are expected to handle it in a manner consistent with their role.
We may disclose personal data where required by law, regulation, court order, or lawful request from a public authority. We may also share information when necessary to protect our rights, investigate misuse, or support the establishment, exercise, or defense of legal claims.
We may collect contact details, order and inquiry information, uploaded files, account or communication records, payment-related details, and technical data such as device, browser, and usage information. For print requests, we may also process image files and related production instructions provided by the user.
We collect personal data directly from users through email, file upload, and contact forms, and we may receive information when users request quotations, submit artwork, approve test prints, or arrange collection or delivery. We also obtain certain technical data automatically from site interactions and from service providers involved in operating the website and fulfilling orders.
We may use session cookies, which end when the browser is closed, and persistent cookies, which remain for a limited period. These cookies may support core site functions, store basic preferences, and help us understand traffic and performance. We do not rely on cookies to collect more information than is needed for these purposes.
We use cookies and similar technologies to support site operation, remember basic preferences, and understand how the site is used. Users can manage cookies through browser settings, and some browser features may allow blocking or deleting cookies. Limiting cookies may affect certain site functions.
